Musical instrument retailer Sweetwater has been ranked as one of many high manufacturers within the US for its customer support, based on Newsweek.

Incomes its highest rating in its 46-year historical past, Sweetwater locations eighth on Newsweek’s America’s Finest Buyer Service 2025 record, beating out Disney Parks & Resorts, the 4 Seasons and American Categorical, [per Guitar World].

The outcomes – carried out by Sweetwater in partnership with market analysis firm Statista – had been achieved analysing 700 manufacturers throughout 163 classes, with a complete of 200,000 buyer evaluations, and utilizing an impartial survey of over 28,000 US prospects. Sweetwater scored 94.09 out of 100.

“Customer support is a cornerstone of an ideal procuring expertise,” Newsweek writes. “Whether or not procuring on-line or in-store, prospects wish to really feel valued, heard and supported. In accordance with 2024 statistics from HubSpot, greater than 85 % of shoppers say good customer support makes it extra possible they are going to purchase from an organization once more.”

“Sweetwater was based on the thought of serving to our buddies make music,” says Justin Dunbar, Sweetwater’s Director of Buyer Assist, of the popularity. “That spirit drives the whole lot we do. Offering one of the best customer support we are able to is solely an extension of that notion. We’re not simply serving prospects; we’re serving fellow musicians and our buddies.”

These available in the market for brand spanking new gear this Black Friday will little question be reassured by Sweetwater’s Newsweek customer support rating.

Whereas Black Friday isn’t till subsequent Friday (28 November), Sweetwater is already internet hosting tons of of killer offers which you’ll benefit from proper now.

A few of our favourites embrace $300 off the headless Strandberg Boden Important 6 – bringing the ultimate value to only $799 – $170 off the PRS Sonzera 20 combo amp, and a cool $300 off the Epiphone Dave Grohl signature DG-335.

You’ll be able to check out all the newest early Black Friday offers on supply over at Sweetwater.

Sam is the Affiliate Information Editor for Guitar.com and MusicTech. Totally immersed in music tradition for almost all of his life, Sam has performed guitar for 20 years, studied music know-how and manufacturing at college, and likewise written for the likes of Guitar World, Complete Guitar, Steel Hammer and MusicRadar.