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Warranty Information

Guitarcontact.online warrants that the instrument purchased shall be free from defects in materials and workmanship under normal use for as long as the instrument is owned by the original purchaser, and until the ownership of the instrument is transferred to another, subject to the limitations described below in this agreement. This warranty is not transferable under any circumstances, and applies to the original owner only, provided the product is purchased as NEW from an authorized Guitarcontact.online dealer.

That stated warranty is only valid in the country from which your NEW Guitarcontact.online branded instrument was purchased.

THIS WARRANTY DOES NOT COVER:

Any instrument that was not purchased from Guitarcontact.online directly
Any instrument on which the serial number has been removed or altered.
Any instrument that has been serviced by unauthorized persons.
Any instrument that has been modified or customized after shipment from Guitarcontact.online
Any instrument which has not been registered at the factory within one month of purchase, or whose warranty registration includes false or incomplete information.
Any instrument that has been damaged due to an accident, negligence or misuse.
Any instrument that has been subjected to extremes of humidity and temperature.
Any shipping damage of any kind.
Any normal “wear and tear” on any serviceable part of the instrument, including electronic controls and switches, jacks, worn frets, plated surfaces, tuning machines, scratches in pick guards or plastic parts, saddles and nuts.
Normal paint wear and tear including damages, discoloration, and paint shrinkage of the instrument finish for any reason. Also defects in finishes such as cracks, or warping of wood due to changes in temperature or humidity, exposure to sun, fire, moisture, body salts and acids, other chemicals or non-industry approved polishes.
Any subjective issues such as “tone”.
Any factory installed electronics and hardware after two years from the original date of purchase.
Gold plating is not covered by warranty.
Regular maintenance of the instrument, including truss rod adjustments, string changes, set-up, action adjustment and intonation settings.
Freight charges to Guitarcontact.online for warranty repairs.

Before returning any instrument to Guitarcontact.online you must obtain a Return Authorization number from Guitarcontact.online. This can be arranged by emailing [email protected]. In the email please include your name, address, phone number, model number, serial number and reason for returning the instrument. This Return Authorization number must be clearly marked on the box for any instrument returned for a warranty repair or review. If a package arrives without a number or can’t be read it will be refused and returned to the shipper at the shipper’s expense.

Once the return arrives to the Guitarcontact.online support address, a determination will be made whether the defect is covered under the terms of the warranty. If the repair is covered under the terms of the warranty, it will be repaired at no cost to the original purchaser including return shipping. If the repair is not covered under warranty we will review if we can make the repair and if so an estimate will be provided for the repair cost. The repair will be undertaken following the approval and payment of the repair estimate.

Guitarcontact.online makes the decision on how to best repair or manage each warranty claim that is found to be within the terms of the warranty. Warranty repairs will be done using materials and parts regularly utilized or available at the time of each repair.

The customer is responsible for the cost of shipping the instrument to Guitarcontact.online. It is your responsibility to carefully pack your instrument and fully insure it. Michael Kelly Guitars takes no responsibility for shipping damage or loss. Michael Kelly Guitars will pay the return shipping after we make a repair on an instrument found to be covered by warranty. It will be shipped to the return address provided at the time that the Return Authorization is prepared.

GUITARCONTACT.ONLINE MAKES NO OTHER EXPRESS WARRANTY OF ANY KIND WHATSOEVER. ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, EXCEEDING THE SPECIFIC PROVISIONS OF THIS WARRANTY ARE HEREBY DISCLAIMED AND EXCLUDED FROM THIS WARRANTY. SOME STATES AND/OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES SO THAT THE ABOVE MAY NOT APPLY TO YOU.

GUITARCONTACT.ONLINE SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT CONSEQUENTIAL, INCIDENTAL OR OTHER SIMILAR DAMAGE SUFFERED BY THE PURCHASER OR ANY THIRD PARTY, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OR PROFITS OR BUSINESS OR DAMAGES RESULTING FROM USE OR PERFORMANCE OF THE INSTRUMENT, WHETHER IN CONTRACT OR IN TORT, EVEN IF MICHAEL KELLY GUITARS OR ITS AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF SUCH DAMAGES, AND MICHAEL KELLY GUITARS SHALL NOT BE LIABLE FOR ANY EXPENSES, CLAIMS OR SUITS ARISING OUT OF OR RELATING TO ANY OF THE FOREGOING.